Refund policy

Last updated: August 30, 2026

No Change-of-Mind Returns or Refunds

Because Elite Dog Gear collars, adapters, tags, and other gear are made to order, they are not eligible for change-of-mind returns or refunds. Fi GPS trackers sold through Elite Dog Gear are also final sale through Elite Dog Gear.

This policy does not limit remedies for items received damaged, defective, or incorrect, or any rights that cannot be waived under applicable law.

U.S. Exchanges

Exchanges are available only for eligible orders delivered within the United States.

To qualify:

  • The item must be unused and unworn.

  • The exchange request must be submitted within 30 days of delivery.

  • Email authorization must be received before the item is returned.

Eligible exchanges are subject to a $35 exchange/restocking fee. The fee includes U.S. return shipping, production of one newly made replacement item, and outbound shipping of the replacement.

Items returned without prior authorization will not be accepted.

To request an exchange, email Christine@elitedoggear.com.

Order Changes and Cancellations

Send change or cancellation requests as soon as possible. Because production may begin soon after an order is placed, a change or cancellation is not guaranteed after materials have been allocated, cutting or assembly has started, or personalization has begun.

If Elite Dog Gear accepts a cancellation, the applicable refund will be issued to the original payment method. Shipping-delay rights described in the Shipping Policy are not limited by this paragraph.

Non-Eligible Items

Exchanges are not available for:

  • Used or worn items

  • Sale items

  • Gift cards

  • Fi GPS trackers

  • International orders

These exclusions apply except where mandatory law requires otherwise.

Fi GPS Trackers

Fi GPS trackers are final sale through Elite Dog Gear and are not eligible for return or exchange through Elite Dog Gear.

Fi hardware warranty and technical-support requests are generally handled through Fi under the terms that apply to the device and purchase date. This paragraph does not limit rights that cannot legally be excluded or Elite Dog Gear’s responsibility for a verified fulfillment error.

Damaged, Defective, or Incorrect Orders

Inspect the order promptly after delivery. If an Elite Dog Gear item arrives damaged, defective, or incorrect, contact Christine@elitedoggear.com with the order number, a description of the issue, and photographs when helpful so the issue can be evaluated and resolved.

Fi tracker hardware issues are generally handled through Fi support. Nothing in this policy limits a remedy required by applicable law.