Shipping policy

Last updated: August 30, 2026

Production Time

Elite Dog Gear products are made to order in Willow, Alaska. Unless a product page states otherwise, the public approximate ship date for made-to-order items is 3 weeks from the order date, and many orders ship sooner.

Production schedules and ship dates are good-faith estimates, not guaranteed delivery dates. This does not limit any notice, cancellation, or refund rights required by law.

Orders containing multiple made-to-order items normally ship together when the full order is complete.

A changed estimate or a carrier delay after shipment does not by itself create a return or refund right. If Elite Dog Gear cannot ship unshipped merchandise within the timeframe stated at purchase, Elite Dog Gear will provide any notice and options required by applicable law, including consent to a delay or cancellation with a prompt refund when required.

Transit Time

The 3-week production estimate refers to the time before shipment, not the carrier’s delivery time.

Many orders ship sooner, but customers should plan around the full 3-week production estimate. Delivery dates shown by a carrier are estimates and are outside Elite Dog Gear’s direct control after a package has been accepted by the carrier.

Recent Production Time

On the first of each month, Elite Dog Gear publishes the average production time for made-to-order EDG gear shipped during the previous calendar month.

This recent average is provided as a planning reference only and does not replace or shorten the standard approximate ship date of 3 weeks.

The monthly calculation excludes canceled orders, standalone tags, Fi trackers, and orders intentionally held at the customer’s request.

Shipping Carriers and Tracking

Most orders ship by USPS. Other carriers may be used when appropriate.

When tracking is available, shipping confirmation and tracking information are sent to the email address associated with the order.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an address needs to be corrected before shipment, contact Christine@elitedoggear.com as soon as possible. Once a package has been transferred to the carrier, an address change may not be possible.

International Orders

International customers are responsible for customs duties, VAT, import taxes, brokerage fees, and other country-specific charges. These charges are not included unless expressly shown at checkout.

International orders are final sale, and orders refused or abandoned at customs are not eligible for refund or exchange, except where mandatory law requires otherwise.

Carrier Delays or Delivery Issues

Carrier transit times are estimates. Weather, remote delivery locations, customs processing, and carrier disruptions may affect delivery.

If tracking shows an unusual delivery problem, contact the carrier and Christine@elitedoggear.com so the available information can be reviewed.

Planned Production Closures

Elite Dog Gear may announce planned periods when made-to-order production is temporarily paused.

Orders may remain open during a planned closure, but the closure period may extend the normal production timeline. Closure dates and their effect on fulfillment will be disclosed on the website before purchase when applicable.

2026 Planned Production Closure

Made-to-order production will be paused December 1 through December 14, 2026, and will resume December 15, 2026.

Customers placing orders that may be affected by this closure should allow additional production time beyond the normal 3-week estimate. The website will display a temporary closure notice before and during the affected ordering period.