Shipping policy

Last updated: November 5, 2026

Production time

Elite Dog Gear collars and Fi adapters are handmade to order by Christine in Willow, Alaska. Orders ship no later than 4 weeks (28 calendar days) after the order date, often sooner. This is the maximum time before shipment; carrier delivery time is additional.

The four-week maximum includes production, nameplate preparation, and planned production breaks. Items purchased together normally ship together when the full order is ready.

Tag-only orders ship within 3 business days of ordering. A tag purchased with a collar or Fi adapter ships with your gear.

Existing orders keep any earlier shipping commitment stated at purchase.

A changed estimate or a carrier delay after shipment does not by itself create a return or refund right. If Elite Dog Gear cannot ship unshipped merchandise within the timeframe stated at purchase, Elite Dog Gear will provide any notice and options required by applicable law, including consent to a delay or cancellation with a prompt refund when required.

Transit Time

The four-week maximum refers to when your order leaves the shop, not when it arrives.

Rush production is not offered. Faster postage changes transit after dispatch and does not move an order ahead in the production queue. Delivery dates shown by a carrier are estimates and are outside Elite Dog Gear’s direct control after a package has been accepted by the carrier.

Recent Production Time

The cart displays a rolling 30-day average production time for made-to-order EDG gear, refreshed daily. Production time is measured in calendar days before shipment.

This recent average is a historical reference showing how long recent orders took from ordering to carrier acceptance. It does not include delivery time or replace the maximum of four weeks from ordering to shipment.

The calculation excludes canceled orders, standalone tags, Fi trackers, and orders intentionally held at the customer’s request.

Shipping Carriers and Tracking

Most orders ship by USPS. Other carriers may be used when appropriate.

When tracking is available, shipping confirmation and tracking information are sent to the email address associated with the order.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an address needs to be corrected before shipment, contact Christine@elitedoggear.com as soon as possible. Once a package has been transferred to the carrier, an address change may not be possible.

International Orders

International customers are responsible for customs duties, VAT, import taxes, brokerage fees, and other country-specific charges. These charges are not included unless expressly shown at checkout.

International orders are final sale, and orders refused or abandoned at customs are not eligible for refund or exchange, except where mandatory law requires otherwise.

Carrier Delays or Delivery Issues

Carrier transit times are estimates. Weather, remote delivery locations, customs processing, and carrier disruptions may affect delivery.

If tracking shows an unusual delivery problem, contact the carrier and Christine@elitedoggear.com so the available information can be reviewed.

Planned Production Closures

Elite Dog Gear may announce planned periods when made-to-order production is temporarily paused.

Any planned production break is included in the four-week maximum from ordering to shipment.

2026 Planned Production Closure

A production break is planned for early December. Orders still ship within four weeks of ordering.